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[CRASH] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

LethalKittyLethalKitty Member Posts: 1 ★
in Game Support

TL;DR: Game crashes randomly and other games after random period of time to D3D device being lost help.

After maybe a few minuets or hours my game and second monitor will freeze for like 3 seconds I can still hear audio and move the curser but then the game will close and take me to the crash report. This can happen at any time from loading screens to main menu or just in game and can happen from first match played or not even joined yet to 5 games in or not at all rarely.

This has been happening none stop for the past 2 weeks since I started playing again but I think I did have this happen rarely over the course of 7 months around 3 months ago just after 2.0 when I stopped playing till now and ever since I started playing again or they where other crashes unsure , however now its just a constant daily issue now.

I have not changed any of my hardware at all over this time. Specs: GTX 1080Ti Ryzen 5 3600 16GB Ram

I have also looked up other threads or posts across many sites and tried many different solutions other people have had to the same problem but none seem to work.

I have the same "D3D device being lost" problem happen only in Battlefield 3,4 and 5 as well no other games are effected as far as I know and this only happened to them recently as well and exact same situation with them.

If any one could help or point me in the right direction that would be very helpful, thanks.

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Comments

  • _HEx_HEx Member Posts: 4 QA Team

    This is an engine crash related to NVIDIA drivers. We are looking into getting a fix from EPIC for that problem in Unreal Engine 4.

    Sadly there is nothing really you could do if you on your side after trying many methods already. Try reinstalling your drivers with Display Driver Unistaller maybe.

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