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Cyberzomby

Only received one key

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Hi Guys! 

 

I also e-mailed support but I figured might as well ask it here to get an answer faster. (been waiting on this a few months so pretty hyped). When I bought the rifleman tier for myself, a friend also wanted to join in on the fun. 

 

He did not have creditcard and paypal was not supported yet. So I e-mailed offworld to ask how I could solve this problem. They said to simply get another rifleman tier (which I did by upgrading my donation) and remind them to give 2 keys in the mailing. I never recieved the mailing (or did not know when to remind you guys) so now I only received one key. 

 

Can anyone from offworld help out? Hopefully we can fix this before tomorrow evening as we cleared our schedules ;) But I can imagine you guys are very busy with the release :) 

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What do you mean by "which I did by upgrading my donation" ? Did you upgraded from rifleman tier to Squad leader tier ?

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Well, I payed him money back in the day to pre-order the game ( rifleman tier ) so he donated/contributed some more money basically but received one key which should be 2 :-)

I'm the friend he's talking about :')

 

EDIT: payed for 2 keys and got 1 key is basically what happened.

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Exactly, I "upgraded" to two rifleman packages instead of upgrading the rifleman to Squadleader. Like the rep from offworld said I should do. 

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I would get an email sent in to support @ joinsquad dot com

 

Include all documentation you have, including emailed communications and paypal receipts. That's going to be the fastest way to get this resolved as it sounds like a unique case.

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There is absolutely nothing that the forum staff can do for you or anyone directly involving keys.  Only support can help you by doing as unfrail mentioned above, email support@joinsquad.com with the details.

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Allright, thanks a lot for the suggestions tho guys! :) Received e-mail this morning so this buddy pair will be joining the online battles after work ^_^ cant wait. 

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Had a blast tonight. Spend most of the evening squadleading and it felt so much like PR. Most of the squad was following orders and working together. Freaking amazing ^_^ 

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