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DorenZalupa

"An Unreal process has crashed: UE4-Squad"

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Posted (edited)

It's happens when i play any map. "An Unreal process has crashed: UE4-Squad"
After 15-30 mins of playing it's crash... or sometimes really rare i can play hour or maby two without single crash ..what i read from logs it's just tells me my gpu driver stop responding after i play sometime
Same problem you can find on steam from others "Lucky" like me,also inside UE4 devs forum. But they have way better PC (1070 - 1080ti GPU) and still same problem.

"Direct3DDeviceIMContext->Map(Texture,0,D3D11_MAP_READ,0,&LockedRect) failed at d:\g\pipelines\release\S\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11RenderTarget.cpp:1110 with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG"
My spec: 

Spoiler

Core i5-4570 3500Mhz

Motherboard  GIGABYTE Z87X-UD4H-CF
Palit GeForce GTX 770 (latest driver for 08/06/18 - 398.11)
DDR3 8gb RAM (was check RAM health they fine.)

HDD Toshiba 6gb/s 2000Gb (HDD health good, have no single problem)

Windows 8.1 (fresh re-installed)

700 watt Power supply

PS: I love my granny :D


Settings i use: 

Spoiler

 

Antianalisng OFF
Shadows medium
View distance epic
Foliage LOW
Effects Medium
Supersampling- off
no extra textures nothing else like preload textures
Lens flare +
Ambient oclusion -

motion blure -

eye adaptation -

bloom +

FULLSCREEN 1920x1080

Vsync OFF

Analitics about my hardware temperature

Spoiler

when i play middle of the game before crash. - CPU not more then 50 degrees celsius, GPU not more then 71 degrees, i use kombuster stress test also about my GPU health and it's ok.

About my fps with listed settings

My fps 45-88 depends on map, but never lower then 40 in city maps like Gorodok, also on latest 11.1 patch i have 50-60 fps Gorodok. other maps plays 70-80.

 

What i already do! NOT ONCE and try it several times after its not help me.
 

Spoiler

1. Reinstall whole game - not help. 

 1.1 Change game steamlib dirrectory to D drive from C - not help
2. Clear cache infinity times, also every game update - not help. I clear it manually appdata and in-game menu "clear cache"
3. Install latest Nvidia drivers 391.01 then 398.11 for today, and also update them before - not help even CLEAR INSTALL
4. Reinstall vcredist/directX from game dirrectory
5.Trying lower settings but still same crash even if i do it in many variations
6.Verify game files on steam client 3 times - not help.
7. Try to use not fullscreen (window mod/borderless) - not help.
8. No other programms like antivirus. All closed. Full closed/deleted. No razer software or MSI. NO RGB gaylord lights inside my granny PC corpse

9. I play alot other new games with UE4 egine too, like fornite or styx. I play Kingdom come with high settings with good stability without crash. New Hitman High settings with low shadows 55 fps no single crash. My spec under your min system reqm even so it's should affect fps more... not crash game and kick my ass everytime.

10.Full Delete nvidia driver with DDU programm in safe mod, then install latest driver  - NOT HELP, same crash// crash report attached  (what devs support from offworld Morgan recommend me - not work)
11. Roll back to older drivers (i roll to older 375.70) in safe mode with DDU as support offer me last time - not help,same crash. After they said, they are not working on my problem and have no other suggestions what to do.

12. Clean reinstalled windows  NAKED as Virgin girl - all drivers latest/all net framework/vcredis/directx/bios/gpu/motherboard/chipset Etcccc 

Please don't blame my hardware as i have no problem with other games and it's ok with game requirements. Just tell me you working to help me as i support your game without any sale, i buy it and wait for fix my problem send steam logs etc WIsh all information help you resolve problem.

13. D:\SteamLibrary\steamapps\common\Squad\EasyAntiCheat - reinstall/repair - not help

14. D:\SteamLibrary\steamapps\common\Squad\EasyAntiCheat\Certificates - delete sertificates and verify game giles after - not help

15. "ipconfig /flushdns" DNS cache clear not help

16. sfc /scannow - not help

LOGS

latest for june https://drive.google.com/open?id=1pWYb-z9meggkJygRHe482qaFmkWJnYu8

 

04.04.18 https://drive.google.com/file/d/1wRaftnV4o6TZgXeeR2KjaWibzfO14zCT/view?usp=sharing

other old logs with same crash feb 2018 or other don't know i have alot logs...

https://drive.google.com/open?id=18vNCV16KwTbWzEhu7UklqU1VfYjzTMkO 
https://drive.google.com/open?id=1lyOsNHcjTSkMZRGbiuBqKeNXbTbSg0Nm

Also have to add, sometimes after i exit game without crash EAC after game closed tell me violation detected, no idea what he want but i have no other programms he just braindead eac... which found paranormal activity when i exit game..

For the end, i have to say. I wait for help and need to know will anyone help me or not, game just unplayable for me and my granny pc, wish i list all needed info. I will agree with low fps as i can't ask more but i not allow random CRASH since alpha 9.

It's maybe Engine problem or maby server side problem which affect to my gpu driver or maby optimisation problem. no idea. But you have to help me!!! I love your game more then BF3-4-5-6, more then arma where you run 5 km and die, also you have no $$$$ DLC and i will kneel and wait when solution fall from sky.  Don't ask me how i play your game about 700 hours with such crashes:D

PS. sry for my english.

 

Edited by DorenZalupa
Add more steps i do to resolve my problem

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Posted (edited)

Added dxdiag file. https://drive.google.com/file/d/1QEQ5UPemxS8bQ8wHShuxMXVeEWSW59N1/view?usp=sharing 

 

UPDATE:09/06/18 I play without crash 2 maps. Thats prove - crash absolutely random. It's can happen whole day or it's can dissapear one day for awhile.

Added screenshots  with INFO OVERLAYS about temp/power/fps. Today all was fine 2 hours without crash, but im not sure about tommorow.

11qhhlt.png

 

Update: 10/06/19

New crash logs today

https://drive.google.com/open?id=1ZzxwXcAD0-giiCUJN7_i2mfDVTardheu

Today was only one crash

Edited by DorenZalupa
Added screenshots with info

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Someone more technically inclined will be along to assist, but I did want to check in to see if you were running any Razer software. We've had a fair bit of cases of people playing for about 30 minutes then crashing, which can then be resolved by disabling Razer Cortex or Razer Synapse 2.0. (Some folks have reported the 3.0 beta has resolved it, but ymmv.)

 

Of course, if it's NOT a Razer problem... hang in there a little longer. =) You can also email [email protected]

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Posted (edited)
On 11.06.2018 at 8:58 PM, Gatzby said:

Someone more technically inclined will be along to assist, but I did want to check in to see if you were running any Razer software. We've had a fair bit of cases of people playing for about 30 minutes then crashing, which can then be resolved by disabling Razer Cortex or Razer Synapse 2.0. (Some folks have reported the 3.0 beta has resolved it, but ymmv.)

 

Of course, if it's NOT a Razer problem... hang in there a little longer. =) You can also email [email protected]

Already talk with support Morgan from offworld couple weeks ago and post it  on steam tech thread. All what he recommend im already complete without succes. At that moment he told me, support team have no any other fixes, they still thinking about problem:D i don't use razer at all, i don't like razer products, all of them.   The reason i post problem on forum,  maby it's helps devs resolve crash problem in future. If i fully reinstall windows for your game, i can do any other steps you recommend simple and fast. I will post all my autorun programms, all task manager active applications.

https://drive.google.com/file/d/1SgdRdTMwa97CLrnsTSEAkS2df7pU41rs/view?usp=sharing It's 3 screenshots my taskmanager and autorun - clear as baby skin. Before screens i try disable windows defender but it's not help and i turn it on again. Just keep us in mind, we suffer when game crashes!! I create squad, drive car anddddd... and car without driver, squad without leader ... 

Edited by DorenZalupa

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Little update. temporary solution

Ok after alot of researches, i find another solution, but this time working one:D As i say before my GPU gtx 770 and completely stock not overclocked and working all other game fine without problems, and what i noticed before any crash it's once temperature step above 71 - game client crash. The only way to solve problem for me was change power limit, i put 68%. I don't think temerature cause of crash, just because 72-73 degrees it's usual working temerature for my rock when it's loaded about 98%, but somehow it's affect to game stability.. :] The game no need tanks in updates - game need optimisation, it's like when you stay on desert map and look west you have 80-90 fps:D Then you look on east and it's drop to 30 and keep 30 on east:D Or when you use different aim types like kobra or other one, your fps will be different:D God knows how much new fps problems will come with tanks:D

Most important it's how setting power limit to 68% affect fps - well it's not affect fps.. i lose about 5 fps:D After i return power limit to 100% game crash again like i say after temp jump above70. TIP: If you have different video card just when you set your power limit  try to look at  temperature just keep lower power limit till your temperature will not jump above 70 after 10-20 mins of game. Lower power limit safety, it's can't burn your card, if you have same issue as me just try my solution, but if it's somehow by miracle destroy your video card it's your responsibility, all you do - you do it at your own risk.

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Posted (edited)

I have the same problem, already sent a e-mail but no response until now...

 

I played it a time ago using a desktop

FX6300
GT1030

12GB RAM

 

I sold my PC because I started working and need something that I can carry with me and possible even play, I bought a laptop with those settings

i5 7300HQ

8GB

GTX 1050

Acer VX5

Its better than my old desktop and I can't play, since I sent a email I'm searching at all over the internet and I can't find anything that help me...

 

https://drive.google.com/drive/u/0/folders/1Xtuz7gQZMNjfUBVjpXA7-CtONFIWKCZZ

crash log

Edited by MeephZ

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your log a bit different then mine. 80% Laptops have bad cooling system (only gaming laptops a bit better..), squad somehow often crash when your gpu 71+ degrees, technically no idea how when other games working without nvidia driver stop responding, but with squad my gpu driver stop responding at 73 degrees permamently. First of all if you have new or used laptop, check all drivers they should be up to date. Then check GPU temperature in-game/stress tests(like MSI Kombustor). From your logs you can also verify game client files from steam(steam library-find squad-> r. mouse button->properties->local files tab-> verify integrity of game cache). Your laptop also have Intel(R) HD Graphics 630, make sure game run with gtx 1050m not intel hd. (nvidia control panel->manage 3d settings->global settings->prefered graphics processor-> high-perfomance nvidia processor or you can do it directly for squad.exe in program settings tab which located near).

My problem was solved for sometime by me.. all i do it's change power limit for my gpu in MSI Afterburner to 68-70% and my gpu temperature never step above 69 in squad now without anybig fps loss, maby i will change thermal paste soon too. Then download fps limiter tool like Nvidia inspector or Rivatuner Statistics Server and limit fps to 65, this will increase stability.

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5 hours ago, DorenZalupa said:

your log a bit different then mine. 80% Laptops have bad cooling system (only gaming laptops a bit better..), squad somehow often crash when your gpu 71+ degrees, technically no idea how when other games working without nvidia driver stop responding, but with squad my gpu driver stop responding at 73 degrees permamently. First of all if you have new or used laptop, check all drivers they should be up to date. Then check GPU temperature in-game/stress tests(like MSI Kombustor). From your logs you can also verify game client files from steam(steam library-find squad-> r. mouse button->properties->local files tab-> verify integrity of game cache). Your laptop also have Intel(R) HD Graphics 630, make sure game run with gtx 1050m not intel hd. (nvidia control panel->manage 3d settings->global settings->prefered graphics processor-> high-perfomance nvidia processor or you can do it directly for squad.exe in program settings tab which located near).

My problem was solved for sometime by me.. all i do it's change power limit for my gpu in MSI Afterburner to 68-70% and my gpu temperature never step above 69 in squad now without anybig fps loss, maby i will change thermal paste soon too. Then download fps limiter tool like Nvidia inspector or Rivatuner Statistics Server and limit fps to 65, this will increase stability.

Thanks for the reply.

 

My laptop is new(2 Week old), I play most of game with my GPU at 65°c max, some game it get 70° but i doubt that temp is the problem since my game even launch, alread did all the other thing u say, no fix.

Hope some dev reply my or at least "read" my log, because my ticket ill die in their system and no one will ever reply.

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Posted (edited)

Sorry to hear, i have nothing to offer else, i recommend send message to [email protected], when i send one, i wait about 4 days for first answer. But you have to tell devs more information, just send them dxdiag file as txt too with logs folder. Well, im not believe temp cause of my crash too, my logic not believe, but somehow it's work for me :D or maby devs silently update game/servers code and fix my problem, no idea..

Im understand,squad brutifur game.. good old battlefield 2 PR and it's pain when you can't play it without random crash..

 

To attach dx diag:

  1. In Windows, select Start and enter dxdiag into the search box on the taskbar. Select dxdiag from the results.
  2. In the tool, select Save All Information for an easily shared fo
Edited by DorenZalupa

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