Jump to content

Recommended Posts

Hello guys!

This guide is to help people who are seeking technical support for Squad.

Let’s start!

Before anything else, I need to know what kind of rigs do you have (Feel free to just copy and paste the form)

  • Specify the following;

OS:

CPU:  May I reminds you that if Squad crashed when O.C'ed it will be a culprit 

GPU: May I reminds you that if Squad crashed when O.C'ed it will be a culprit 

RAM: May I reminds you that if Squad crashed when O.C'ed it will be a culprit (It is for the most of EAC related; "Unknown file version..... pak file type ) 

           Is your RAM page file size set to automatic?

Click ‘Reveal hidden contents' to see how to:

Spoiler

Control Panel > System and Security > System > Advanced System Settings > Performance Settings > Advanced

Find the field that says "Total paging file size for all drives:" Check the box that says "Automatically manage paging file size for all drives" On

 

  • Are your Windows/GPU Up-To-Date?

 

  • Are you using a laptop?

Put power performance setting to ‘high performance’

https://imgur.com/hEqO9m1

 

  • Have you tried to clear cache manually?

Click ‘Reveal hidden contents' to see how to:

Spoiler

 

1. Open the ‘Run’ command box

2. Type %localappdata% and hit enter

You should be able to see “Squad” folder

3. Press Shift + Delete on Squad folder and hit enter to delete.

4. Go to your Steam Library > Right click on Squad > Go to Properties > Go to Local files > Click on Verify the integrity of the game.
    Refer to this GIF to see how to verify the integrity of the game  

5. Run Squad

or Check out how to guide from OWI itself!

 

 

  • Are you getting Low frames even though you are on a high-end rigs?

If your OS is win10, use DDU(Display Driver Uninstaller) to do a clean install of your graphic drivers 

 

  • Are you getting random CTDs? (Crash to desktop)

If you have Razer Synapse or Razor Cortex that is not the latest version, it will cause your game to force crash due to GDPR.

  • Could you provide me Squad log file for me to look at?

The default save location for squad log files is %LOCALAPPDATA%\Squad\Saved\Logs

 

  • Did you take a long break from Squad and just came back? Welcome back!

I need to remind you that Unreal Engine 4, in which Squad is designed with, had a major update on September of 2017. If it was before that time you played the last, you MUST do a clean re-install of the game.

Click ‘Reveal hidden contents to see how to:

Spoiler

 

1. Manually delete %localappdata%\Squad

2. Uninstall Squad via Steam

3. Manually delete remaining folders in Squad installation directory
     default: C:\Program Files (x86)\Steam\steamapps\common\Squad

4. Install Squad via Steam

5. Reboot PC

 

  • Are you missing part of screen? Per say like compass?

 You need to adjust in-game resolutions according to your monitor.

 

  • Are you seeing a green fog in the field like this?
Spoiler

20171114231040_1.jpg

It’s known graphic glitch. Exiting the server and joining back should fix it.

 

  • Does your screen flickers with green lines appearing across the screen? 
Spoiler

Right click on desktop > NVIDIA CONTROL PANEL > In Change resolution, Scroll down and check the last box "NVIDIA COLOR CONFIGURATION", the color has to be on 32-bit

https://imgur.com/tZt4Ue5

 

 

  • Are you not able to connect/see the server from the browser?

1. Is your connection wired or wireless? Make sure you are connected wired.

2. Right click steam > settings > in-game > look for server browser max pings / minute > set to 500

 

  • Are you using reshade?
Spoiler

https://joinsquad.com/readArticle?articleId=254

 

If you have reshade still activated. You will not be able to launch Squad until you remove it

 

  • Your mic not working? Take a look at this post

 

 

  • Does your game say “Steam is offlline”?

Click ‘Reveal hidden contents' to see how to fix

Spoiler

1. Make sure Steam is online - Open steam > Click "Steam" Tab to see if it's online or offline

 2. Check if you are in 'Steam Beta Participation' - Open steam > Click "Steam" Tab > Go to 'Settings' > In Accounts, Opt out of Beta Participation

3.If both of steps failed to fix the issue, Open 'command Prompt' as Admin Type "netsh winsock reset" and enter. Then type "ipconfig /flushdns"

4.  Reboot the PC.

5. Run Squad

 

 

  • Are you having trouble downloading mods???

Click ‘Reveal hidden contents' 

Spoiler

 

Please note that as of March 8th, 2018 

There was a fix for the following issue:
Steam_2018-03-06_18-14-09.png

This will take effect IF ONLY you have the latest build of it. 

Please refer to this image

Steam_2018-03-06_18-19-43.png

 

  • Are you getting Game security Violation Detected??

 

Spoiler

Potential Fix/Work-Around for Game Security Violation Detected (#0000000D) for Gigabyte users: Disable RGB FUSION directly or end one or all of these processes:

GvLedServices.exe

SelLedV2.exe

RunLed.exe

 

  • Are you having Untrusted System file (C:\Windows\System32\User32.dll) error?
Spoiler

1. Open Cmd.exe by admin

2. Type sfc /scannow and hit enter

3. Let the scan run itself. It will take you as log as 10 to 15 mins or so.

4. When the scan finishes Type shutdown /r /f /t 0 - It will automatically reboot your system.

5. Fixed like magic

 

  • Are you having EAC Error: Unknown File type (.pak file related) error preventing you to launch Squad?
Spoiler

If your RAM is Over Clocked, please default it

Navigate yourself to [steamapps/common/Squad/Engine/Content/Paks] folder

You should be able to find either Engine.pak file or bunch of .pak files 

unknown.png

Go ahead and delete the content of such folder and verify the game through steam and run the game

 

  • If you are having .dll issue 
Spoiler

1. Open Cmd.exe by admin

2. Type sfc /scannow and hit enter

3. Let the scan run itself.

4. If the result says "some of the files were corrupt and wasn't able to fix them"
    Read this : https://appuals.com/fix-corrupt-files-reported-sfc-using-sfcfix/

 

 

 

Even if after following the instructions, you failed to fix the issue, please open a topic and I will be more than glad to help you out with the issue :)

 

This is System Requirements of Squad as of February 2018..

Steam Requirement.JPG

 

Please be noted that above contents may be edited over time  

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×