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Troubleshooting Guide

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What do I do with old builds?
Delete the old build first. when you download new builds, you extract them to their own folder. To completely remove Squad, also remove the Squad folder in %appdata%:



Where are my crash logs?
Crash logs are located in the Squad folder in within %appdata%. You are looking for the most recent file named 'Squad'



DX11 feature 10.0 is required to run the game.
Install Windows 7 SP1: https://www.microsoft.com/en-us/download/details.aspx?id=5842
Install Platform Update for Windows 7: https://www.microsoft.com/en-us/download/details.aspx?id=36805

I have huge FPS drops even on unpopulated servers
This week we have turned on the Unreal Engine's Distance Field Shadows.  This lets us give objects up to a kilometer away shadows, but has a significant performance impact.  We are taking steps the next few weeks to tune the shadow settings (which we believe may give us a performance boost overall), but at this time they are simply drop performance in exchange for extreme range shadows.  

Distance Field shadows are only enabled when on Epic settings.  If you wish to turn these distance shadows off, simply set your shadow settings to High or lower and they will be disabled.

(DFS is currently disabled.)
Having Oculus SDK and Drivers cause game crash on launch
Use instructions on linked post to uninstall the SDK and Drivers.
Having TeamViewer on AMD GPU causes game crash on launch
Please disable or uninstall teamviewer. 

Crash on launch based on MSVCR120.dll error on Windows 7
   Install Windows 7 Service Pack 1 http://www.microsoft.com/en-us/download/details.aspx?id=5842
   Then uninstall Visual C++ package, reboot, and reinstall the Visual C++ packages https://www.microsoft.com/en-us/download/details.aspx?id=48145
  (Download the file first, it will give you the option to uninstall)

General Tips for: Issues with configuring key binds; the game crashing, stalling, not having correct resolution; The prone key, Squad Leader T context key, or F context on Ammo Crates not working, black screen on game loading
   Delete all .ini files located in:


Changing movement binds
Default.ini is located within the extracted Squad folder


My resolution is not in the settings
   Open console and type: r.SetRes", "r.SetRes <Resolution>
r.setres 1920x1080f
   You can also go to the AppData folder and change it within the GameUserSettings.ini


I can't shoot, move or use the UI after alt-tabbing
   Press Alt, LMB, or ESC again and it will work
The server shows as empty, but I can't join
   This is not your fault, but a bug with the server. Try to join another server.
I can't see anything on the night maps
   Turn your ingame gamma up in the settings. Make sure "Post Processing" is NOT set to "low".
How can I change my name?
   Change your steam name and eventually it will change in game. Your steam name will be updated whenever the Steam API gets updated. We have to manually request name updates from the Steam API, so we only do it every few days.
My microphone is not working
   Make sure your microphone is your Windows Default recording device (Control Panel -> Hardware and Sound -> Sound -> Recording)

CreateProcess() returned 2. Run error.
   CreateProcess() returned 2.
 Please extract your files within the .zip you downloaded to you desktop. Right click on the folder > Extract.


Temporary Performance Fix for AMD


Please help expand on this list.
[special thanks to ComedyInk and Nate for helping to sort and compile]

Edited by Litoralis

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See my thoughts on how to fill out the form here:


The forms of the "Ingame moderator application" is working now.



I am sure some of you, just like me, will ask "WTF is my Steam 64 digit ID and how does that damn converter work?". Here two YouTube Videos that explain it (vid one, vid two). If you watch both, it should be crystal clear what you need to do. If you are a technical person who needs to understand it from start to end 100%, read this on the Steam developer wiki.


What they mean by "Squad Pre-Alpha Account" is not clear to me, but I guess we Commanders can register now, even before we have gotten our keys, right? The field is not mandatory. Or should we wait? Can anyone confirm this? If they meant "key" they would have said so instead of using the term account, right? Never mind, I submitted mine. Here we go.


Rest is pretty clear, right? Name is real name, at least that is what I entered.


Right now the form looks like this (click to enlarge - applies only to the image below, not to your bodily parts, unfortunately :D ):



After submission, you get the following form. You can still edit your form afterwards. If you click "edit" and save the URL, you can go back to it later. Not sure whether that is a good idea, however. At some point Offworld will look at the data and editing makes no longer sense.



Edit: added explanation of the Steam ID and comments on some other fields.

Edit: added "confirmation page" after you submitted the forum.

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Keybinding manual configuration information is out dated in pre-alpha version 7 ?? No such file exist as default.ini


It does also seem that the ingame configuration menu do not update the defaultinput.ini file on the directory mentioned in the Litos post. ?? Am I right? To answer to my self yes it doesn not update it.


I created a topic where I try to shed some light to this manual keybinding stuff.http://forums.joinsquad.com/topic/4526-all-about-rebinding-keys-at-pre-alpha/

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