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HateDread

Can't be heard but can hear others

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I originally posted to the subreddit but realized that here would make more sense.

When I play Squad at work, I can't be heard, but can hear other players.

I have

  • disabled all other audio recording devices in the sound manager;
  • have tried with and without allowing applications to take exclusive control of the device;
  • set my headset to default device and default communication device;
  • tested the headset - audio is recorded in Windows applications, shows up in the Steam mic test, etc;
  • tried using a USB webcam instead, but no change;

 

What else can I try? Is there a port that Squad uses for outbound mic that I might have to get our IT department to open? Not being able to be heard is pretty horrible :( And it makes it hard to show off the game to others here that might end up buying it (we can only hope!).

Thanks!

Edited by HateDread

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beginna   

Hello and welcome to Squad @HateDread,

 

4 hours ago, HateDread said:
  • disabled all other audio recording devices in the sound manager;
  • have tried with and without allowing applications to take exclusive control of the device;
  • set my headset to default device and default communication device;
  • tested the headset - audio is recorded in Windows applications, shows up in the Steam mic test, etc;
  • tried using a USB webcam instead, but no change;

just to be sure. you need to make these adjustments before you start Squad.

If you made these changes while being in Squad, it surely doesn't work. - unfortunately.

 

What headset are you using?

I guess it's connected via USB?

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3 hours ago, beginna said:

Hello and welcome to Squad @HateDread,

 

just to be sure. you need to make these adjustments before you start Squad.

If you made these changes while being in Squad, it surely doesn't work. - unfortunately.

 

What headset are you using?

I guess it's connected via USB?

Hi beginna,

I'm pretty sure I've done all of that before starting Squad, since I'm aware that a lot of games (UE4-based especially) struggle with dealing with these changes occurring during play. I'll double-check tomorrow at work but I'm confident I have.

Headset is a Microsoft LifeChat LX-3000, which, yes, is connected via USB. Are USB headsets a problem in Squad?

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beginna   
17 minutes ago, HateDread said:

Are USB headsets a problem in Squad?

I'd say usually there is no problem.

 

But it seems USB xBox headsets have issues.
http://forums.joinsquad.com/tags/xbox/

 

 

29 minutes ago, HateDread said:

Microsoft LifeChat LX-3000

In your case, I am not aware of a "fix". Except the troubleshooting points you've already mentioned.

I'd say you should contact [email protected]

explain your problem. (like the first post here.)

 

If you have a solution, it would be cool if you could post it here.

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On 9/14/2017 at 8:45 PM, beginna said:

I'd say usually there is no problem.

 

But it seems USB xBox headsets have issues.
http://forums.joinsquad.com/tags/xbox/

 

 

In your case, I am not aware of a "fix". Except the troubleshooting points you've already mentioned.

I'd say you should contact [email protected]

explain your problem. (like the first post here.)

 

If you have a solution, it would be cool if you could post it here.

Thanks for your suggestions - I've tried a non-USB headset but no change. Will try with the USB headset completely unplugged.

I've also emailed [email protected] and am awaiting a response.

Edited by HateDread

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beginna   
2 hours ago, HateDread said:

Thanks for your suggestions - I've tried a non-USB headset but no change. Will try with the USB headset completely unplugged.

very odd. :/

 

just to be sure. before you started Squad, did you check that

  • all other audio recording devices are disabled?
  • the headset is set as default recording/audio device?

 

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22 hours ago, beginna said:

very odd. :/

 

just to be sure. before you started Squad, did you check that

  • all other audio recording devices are disabled?
  • the headset is set as default recording/audio device?

 

That's correct. I have tried with all of that and no change. I still can't be heard :( The support email directed me to this page, but that contained only the basics (setting mic to default device etc). Hopefully they can think up something else :) 

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Just an update on this - I've tried on another computer here at work and had the same issue, even trying most of the above (before starting Squad); both a USB and 6.5mm headset/mic, etc. Looks like it might be a networking problem on our end but for that I need more information about the Squad networking setup - information I can give to our IT department.

It's strange - other players have told me that the mic icon doesn't appear for them when I speak, yet it does on my end when I'm holding down B. 

Edited by HateDread

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Psyrus   
8 hours ago, HateDread said:

Looks like it might be a networking problem on our end but for that I need more information about the Squad networking setup - information I can give to our IT department.

I did some testing and the ports changed depending on what server I joined. 

 

54689, 27015 (to local so probably meaningless), 443

 

54785, 54786, 27015, 80

 

Two points:

  1. Why are you playing at work and not at home?
  2. Are you able to use a VPN to route your squad traffic and thus bypass your company's networking restrictions?

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