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apple devices no longer detected by itunes

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Hi guys,

 

I decided to update my itunes to the latest version available : 12.5.1 from 12.3.X

 

but now my iphon e5s and ipad air 2 are detected by W10 but not by itunes !!!!!

 

I have an older version of itunes on my laptop and when i plug in my apple device, it instantly open itunes.

 

besides I thought that may I needed to update to IOS 10 even if i don't why you would need to do so but even after updating to IOS 10, still no detected.....

 

I tried to reinstall the 12.3.1 version as i have it but after launching itunes, it says that the library installer are from a new version ( looks like the unistallation, doesn't delete all the itunes files).

 

Does someone have a solution for this ?

Thanks

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9 minutes ago, invisible.nin/SINE said:

I would contact Apple support.

 

I manage to reinstall the 12.3.1 version and now my ipad is detected, idk why it is not the case with the new version. Will contact their support

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