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knubbe

EAC
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Everything posted by knubbe

  1. Hi, This appears if Windows is unable to validate the digital signature of the EAC driver. We recently switched the order in which our binaries are signed, having the newer Extended Validation to be first. Unfortunately this change seems to break compatibility with some Windows 7 versions, so we've reverted it back to the previous order of having the deprecated SHA-1 certificate first in the chain. Sorry for the inconvenience. We've deployed an update that will be live in 10 minutes from now, then starting the game in Steam should work for you. Let me know if you'd still encounter the error after 10 minutes.
  2. Launch Error (StartService failed: 2)

    Hi, We've fixed this incompatibility now and deployed an update. However it will take some time before the new update is released in live, but could you download the new version of the EAC Setup from here: http://sandra.easyanticheat.net/tmp/EasyAntiCheat_Setup.exe Run the installer, choose Squad, then after completing press 'Finish' to close the installer and try to start the game from Steam. The issue should be resolved now. Let me know how it goes, thanks!
  3. Launch Error (StartService failed: 2)

    Hi, We've identified this to happen in the latest Windows 10 Insider Preview build. Something changed internally in how Windows handles Wow64 path redirection, so we will be releasing a fix for this today. I'll let you know today with a download link for a setup that resolves the issue prior the update will go live for everyone.
  4. Launch Error (StartService failed: 2)

    Thanks for you reply! Looking into it now. The reason why Service properties say "system32" is that the EAC Service executable is actually in "syswow64" but filesystem redirection makes that path to still work.
  5. EAC KICKED:authentication timed out(1/2)

    Hi, Could you add me in Steam Friends (https://steamcommunity.com/profiles/76561197999579793) to troubleshoot this further? Hopefully this way we will be able to identify the culprit and get it fixed on spot for you. Thanks!
  6. Launch Error (StartService failed: 2)

    Hi, Could you add me in Steam Friends (https://steamcommunity.com/profiles/76561197999579793) to troubleshoot this further? Hopefully this way we will be able to identify the culprit and get it fixed on spot for you. Thanks!
  7. Unexpected error. (0xC0020015)

    Hi, Sorry for encountering this error. Could you create a Process Monitor log and upload it to e.g. https://uploadfiles.io as .zip? You can send the link to the upload directly to me via PM. Hopefully this way we will be able to identify the issue and deliver a fix. For quick instructions on creating the Process Monitor log: https://support.easyanticheat.net/kb/troubleshooting/procmon/?lr=en-us Thanks a lot!
  8. Squad launcher not working

    Great! Do you have any other anti-virus installed? Just to know for more information, thanks!
  9. Squad launcher not working

    We found an incompatibility issue with EAC and Avira. An update fix has been deployed to live now. Could you see if you're able to start the game now normally from Steam? @DefNotJake @WorstNoobEver Thank you very much @Xiio0 for the time and help in debugging this issue!
  10. Squad launcher not working

    Thanks, added! @WorstNoobEVERcould you link me your Steam profile via PM? I didn't find you in Steam, sorry.
  11. Squad launcher not working

    Could you add me in Steam Friends (https://steamcommunity.com/profiles/76561197999579793)? Let's get it fixed asap. Thanks!
  12. Squad launcher not working

    Hi, If you start the game from Steam, and then kill the Squad.exe process from task manager once it starts to that 0.5MB memory usage in Task Manager, do you get any error message?
  13. Can't start the game - Tried everything

    Hi, If you're able to run the game from the game directory directly, could you add me in Steam Friends (https://steamcommunity.com/profiles/76561197999579793) to troubleshoot this further? We should be able to fix the problem quickly this way. Thanks!
  14. Crash on startup

    Awesome!
  15. Memory could not be written

    Hi, Could I add you in Steam Friends to troubleshooting this further and getting it fixed asap? You can link your Steam profile here or via private message if needed. Thanks!
  16. Couldn't Start the game error

    Hi, Could you try re-installing the EAC service manually from SteamApps\common\Squad\EasyAntiCheat\EasyAntiCheat_Setup.exe? In the window's bottom left corner using the 'Repair Service' -button. Does this help? Also try installing the Windows Service Pack 1 for Windows 7.
  17. Windows magnifier Error

    Hi, Could you add me in Steam Friends also @DeVilTaZ? Thanks!
  18. Windows magnifier Error

    @CheesusCrisp, Really sorry to hear that Could you add me in Steam Friends (https://steamcommunity.com/profiles/76561197999579793) to troubleshoot this further? Also could you try starting Squad from Steam, then terminating in Task Manager the Squad game process in about 10sec when it stays stuck? (If killed within 30 sec, if we blocked something crucial it should show an error dialog)
  19. No servers ingame

    Thanks guys! Let me know if any other errors would still pop up!
  20. No servers ingame

    Thanks @suds! Confirmed that the missing servers in browser is caused by EAC blocking a trojan virus' dll (abengine64.dll). Hopefully now running the Malwarebytes anti-virus scan will find and remove the infection Let's continue more in Steam Friends. @Daytrader, awesome! Thanks for confirming this back.
  21. No servers ingame

    Hi, let us know if it wouldn't work now, thanks! @suds, Could you add me in Steam Friends (http://steamcommunity.com/profiles/76561197999579793) to debug it further? We should be able to fix it then on spot now.
  22. No servers ingame

    Hi, That's great to hear! Could you still confirm that after now it still works for you? We've pushed couple of anti-cheat updates moments ago today. Thanks!
  23. Windows magnifier Error

    Thanks for your reports and the information about Sophos anti-virus. It seems to be causing an incompatibility issue, we're currently investigating and will release the update again once we can confirm the incompatibility problem has been resolved.
  24. No servers ingame

    Great thanks!
  25. Crash on startup

    Hi, If these helpful instructions from Jaghammer doesn't resolve the problem, could you add me in Steam Friends (http://steamcommunity.com/profiles/76561197999579793) to troubleshoot it further? This way I'm sure we can get the problem fixed asap for you. Thanks a lot!
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